Get in touch with our team
Our support team is ready to help with questions, account-related issues, technical concerns, or general feedback. Contact us any time for fast, friendly assistance by email, live chat, or phone. We can guide you through deposits and withdrawals, bonus queries, or troubleshooting on desktop and mobile. For account-sensitive requests please have your ID and account details ready to speed up verification and avoid delays.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat 24/7; email replies usually within 2-24 hours; account and payment help |
| General enquiries | [email protected] - General enquiries and corporate questions; response within 24 hours |
| Affiliate enquiries | [email protected] - Affiliate team for partner onboarding and reporting; replies Mon-Fri |
| Phone | +1 416 723 4951 (voice support Mon-Fri 09:00-18:00 ET; call-back service available) |
| Working hours | Live chat 24/7; phone Mon-Fri 09:00-18:00 ET; email responses within one business day |
Email assistance
Email is the preferred way to contact us for detailed requests, account issues, or any matter that needs explanations or documents. Please include a clear subject line and attach relevant files. Make sure your contact details are current to avoid delays. We’ll respond as quickly as possible and may request additional information if needed.
Send us a message
Response Time
Our support team aims to respond promptly. Most inquiries are answered within one business day, while more complex issues may take longer depending on their nature and any required verification. If you use live chat you’ll usually get an immediate reply; email requests are typically handled within 24 hours to a few days for detailed investigations.
Feedback
Have ideas or suggestions to improve our site? We’d love to hear from you. Send feedback, feature requests, or bug reports via live chat or email at [email protected]. All submissions are read carefully by our team and used to improve the site, fix issues, and refine the user experience for Canadian players. Thanks for helping us get better.