Responsible Gambling

We take responsible gambling seriously. Our goal is to make sure play stays safe, controlled and enjoyable for everyone in Canada. We provide a range of tools and clear guidance so players can set sensible limits, recognise risk, and get support when they need it.

Player protection principles

We aim to protect vulnerable players and promote informed decisions. We monitor activity for signs of harm, require age verification where applicable, and provide straightforward options to limit play. Our approach balances privacy, safety and accessibility.

Activity-control tools

Deposit limits

Players can set daily, weekly and monthly deposit limits on their account. Limits are adjustable in the account settings, and changes may take effect after a short waiting period to prevent impulsive increases.

Loss limits

Loss limits allow you to cap the amount you can lose over a set period. This helps keep play within affordable boundaries and complements deposit controls.

Time limits and session reminders

Set session time limits and receive regular reminders while playing. You can also enable automatic logout after a defined period to avoid extended sessions.

Cooling-off and self-exclusion

If you need a break, use the cooling-off option for short-term account freezes or request self-exclusion for longer periods. Self-exclusion prevents access to your account and blocks marketing contact during the exclusion period.

How to apply limits

Limits are available through your account settings or by contacting support. We respond to limit requests promptly and will confirm any changes. If you need assistance, our support team can guide you through the process and explain waiting periods that may apply.

Recognising signs of problematic behaviour

Look out for warning signs such as spending more than intended, chasing losses, neglecting responsibilities, borrowing money to play, or feeling anxious about gambling. If you notice these behaviours in yourself or someone close to you, consider using the tools above and seeking help.

Tips for maintaining control

1. Set clear limits before you start and stick to them.

2. Use deposit and loss limits to manage spending.

3. Take regular breaks and avoid extended sessions.

4. Never chase losses or gamble with money needed for essentials.

5. Keep gambling social and recreational, not a source of income.

Professional help and support organisations

If gambling is causing problems, contact a trusted support service. Options in Canada include Gamblers Anonymous, provincial problem gambling helplines, and local health services such as the Centre for Addiction and Mental Health (CAMH). Your provincial health centre can point you to counselling, crisis lines and treatment programs. If you or someone you know is at immediate risk, contact local emergency services.